Support Programs
Striker Technology Solutions offers the Advantage Technical Support program
for unsurpassed technical support of your Autodesk software. A variety of
programs are available to meet the specific needs of CAD organizations, from
the smallest to the largest. Custom technical support programs can also be
designed for unique requirements. Contact Striker Technology Solutions for
a free assessment of your technical support needs. The following services
are offered with the Advantage Technical Support Program.
Toll Free Help Desk Access
With Advantage Technical Support, you’ll receive toll free access to the
Striker Technology Solutions Help Desk. Work directly with a Striker
representative to resolve support issues. The Striker Help Desk is accessible
from 8:00AM to 5:00PM central time with same day response to calls received prior to 3:00PM.
Live Webcast Support
Having difficulty with a specific procedure? The Striker support team can provide live
webcasts to demonstrate proper technique and assist with procedural analysis.
E-mail Support
Questions can be posed to the Striker support team at
support@strikersolutions.com
and files can be uploaded or downloaded to assist in the support process.
Striker Direct Access
The Striker Advantage Technical Support program offers Striker Direct Access.
At your discretion, this allows a Striker support representative to access your computer
directly and analyze your system as if it were located on our technician’s desk!
Striker Direct Access provides the fastest support as a Striker support representative
can perform a real time assessment of your CAD configuration.
Training Discounts
Some of the Advantage Technical Support packages include discounts on regularly scheduled classes
at the Striker Technology Solutions Authorized Autodesk Training Center.